Terms & Conditions

INTRODUCTION

Thank you for visiting our website. This website is owned and operated by Once Found Co. (ABN 54 902 749 193) and its parent company The Brand Mecca Pty Ltd (ACN 613 109 872). By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy (Terms). You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.

In these Terms, ‘us’, ‘we’ and ‘our’ means Once Found Co. (ABN 54 902 749 193) and its parent company The Brand Mecca Pty Ltd (ACN 613 109 872).

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

PURCHASES

We are committed to providing quality products and has a demonstrated reputation for reliability, consistency and transparency.

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter the incorrect address, we are not obliged to re-send the order to the correct address at our own expense.

PRICES

All prices quoted on the website or pursuant to your enquiry with us are in Australian Dollars (AUD) and include GST. Costs relating to international orders will be calculated via XE Currency Converter. The actual international currency conversion that you are charged via your bank may vary.

We reserve the right to vary the prices displayed on the website from time to time.

PAYMENT

We accept payment via credit card (Visa/Mastercard) and PayPal.

After you make payment for your order, we will email you an invoice, which confirms receipt of your order.

SECURE SHOPPING

Orders placed on our site are encrypted using *SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enableD browser. Most browsers, version 3.x and later support SSL.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

*Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers.

DELIVERY OPTIONS

All order placed within Australia are sent via Australia Post Standard and subject to their delivery timeframes.

*Please note that products with personalisation require additional time to process and will be delivered within 14 business days from the time of placing the order.

International shipping methods, timeframes and prices vary depending on location. Please send us a message through our contact page to get a quote.

Click here for more information about shipping & delivery.

CANCELLATION OF ORDERS

We may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you if this occurs.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

PRODUCTS MISSING FROM AN ORDER

Should a product be missing from an order when received, please contact us with the order number and product code or product name of the product you ordered, and we will make the appropriate investigations.

RETURNS

Please choose carefully as we do not accept exchange or refunds due to change of mind.

If you have received an incorrect product or, if your product arrives damaged, please contact us immediately within 7 days of receiving the order and we will organise, at our discretion, an exchange or return (for international orders within 21 days of your purchase date).

Goods, no matter the circumstances, must not be returned without our prior written authorisation and issue of a “return ID number”. We reserve the right to refuse any product returned without our authorisation.

Any refunds or exchanges for faulty or defective product(s) must be within the six-month warranty period from the product purchase date. Upon proof of purchase, the product will be assessed and, at our discretion, the product will be repaired, replaced or refunded.

When returning items please ensure that:

  • Original packaging items are included
  • Items are in their original condition.
  • Items are not damaged.

Returns and exchanges may be declined if not all elements are present upon receiving the return or exchange.

Please note that you will not be entitled to return an item for general wear and tear of a product is not considered to be a fault.

All returns or exchanges must be delivered to: 598 Regency Road, Broadview SA 5083. The items must be returned via a trackable method, including signature on delivery, and the shipping is the expense of the customer when returning the product. For International returns (anywhere outside of Australia), you must mark on the courier company’s consignment so that the Product(s) do not attract possible customs duties and taxes.

Once we have received your returned product in original condition including proof of purchase (invoice/receipt, bank statement or email confirmation) please allow up to 14 business days (21 for International) for your new product to be delivered or refunded.

Refunds can only be credited back to the credit card or PayPal account that was used to make the original purchase.

Exchanges can only be given subject to product availability. Faulty or damaged products can only be exchanged for the same product/style.

If an exchange item is unavailable, we will issue a full refund of the purchase amount.

We understand that some situations are unique and are always happy to discuss any concerns or queries to ensure a positive customer experience.

By placing an order, the customer confirms all product personalisation data (including media files where applicable) is correct. We will not be held responsible for errors made by the customer when entering personalisation data. Media files uploaded by the customer must meet the mandatory file type, size and resolution requirements, as specified on the relevant section of the file upload page.

*Refund or exchanges for personalised items are not accepted, unless we have made an error based on the personalisation data you have entered through our website.

PRIVACY POLICY

Thank you for shopping with us. Ensuring the privacy and security of your personal information is very important to us. Our privacy policy outlines the information we collect about you and how we use this information.

We collect personal information about you in order to provide you with products and for purposes otherwise set out below.

Personal information you provide to us while creating or updating an account and at checkout (ie: name, address, telephone number, email address, billing address, shipping address) is maintained in private files on our secure web server and on our internal systems. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience. Except where otherwise legally appropriate we will treat your personal details as private.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described above

If you have any concerns or queries about our privacy policies or practices, please send us a message via the contact form.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website.

Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

UNACCEPTABLE ACTIVITY

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

  • any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
  • using this website to defame or libel us, our employees or other individuals;
  • uploading files that contain viruses that may cause damage to our property or the property of other individuals;
  • posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

WARRANTIES AND DISCLAIMERS

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

Our products are made from the finest quality materials sourced locally, internationally and ethically.

To demonstrate our commitment to quality, a six-month warranty for Once Found Co. products is offered from date of purchase. Unfortunately, this excludes leather dummy straps for hygienic reasons.

This warranty is to cover any manufacturing flaws but does not cover wear and tear or neglect in caring for the product(s).

Upon proof of purchase, we will, after a product assessment, replace or repair product at our discretion. While we will refund on manufacturing faults in accordance with the relevant legislation we still reserve the right to repair or replace product where applicable.

Please contact us for any warranty claims.

LIABILITY

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

SUBSCRIBER EMAIL LIST

We offer those who sign-up for our Subscriber Email List advanced notice of sales, new collections, launches and other news. The email addresses we collect are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to be removed from our email list you can do so by unsubscribing.

VARIATION

We may periodically update these Terms and our Privacy Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By using this website you agree to accept any changes made these Terms

JURISDICTION AND GOVERNING LAW

Your use of the website and these Terms are governed by the law of South Australia and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in South Australia,

GENERAL

  1. Entire Agreement: these Terms form the entire agreement between us and in relation to the website and your use of it.
  2. Waiver: any failure or delay on our part to exercise power or right we have under these Terms (unless in writing to you) does not amount to a waiver of that power and will not preclude our entitlement to exercise that power or right at a later date.
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